Shipping & Returns

We want ordering from Lithe Beauty to feel easy, transparent, and reassuring. Below you’ll find everything you need to know about shipping, delivery timelines, and what to expect if something doesn’t go as planned.

Shipping

Where does Lithe Beauty ship?

Lithe Beauty ships worldwide.
Shipping rates vary depending on your location and will be calculated at checkout.

We currently ship from warehouses in both Canada and the United States, which helps ensure faster and more reliable delivery for North American orders.

Shipping to the United States

We’ve fully resumed shipping all orders to the United States.
U.S. customers can now place orders as usual, with standard shipping timelines and tracking provided once orders ship.

How will my order be shipped?

Shipping carriers may vary depending on your location and warehouse fulfillment.

  • Canada: Orders are shipped via Canada Post, Chit Chats, or Intelcom as expedited parcels with tracking.

  • United States: Orders are shipped via USPS or Chit Chats using ground services with tracking.

  • International: Shipping providers vary by region and destination.

How long does shipping take?

Estimated delivery times are as follows:

  • Canada & United States: 3–10 business days

  • United Kingdom: 5–15 business days

  • International: Delivery times vary by destination

Please note that shipping timelines are estimates and may be impacted by customs processing, local carriers, or peak shipping periods.

Can I track my order?

Yes. Once your order ships, you’ll receive a confirmation email with a tracking number, typically within 24 hours of shipment.

I haven’t received my tracking number.

If you don’t see a tracking email within 24 hours of your order shipping, don’t worry. You’re welcome to reach out and we’ll be happy to check on it for you.

Can I edit my shipping address?

Please double-check your shipping details before completing your order.
Once payment has been processed, order information is considered final and cannot always be changed.

If you notice an error immediately after placing your order, reach out as soon as possible and we’ll do our best to help if the order has not yet shipped.

Do I pay taxes on my purchase?

Yes. Applicable taxes are calculated based on your province, state, or country and will be applied automatically at checkout.

What currency are prices listed in?

Prices are displayed in CAD, USD, EUR, GBP, or AUD, depending on your selected region.

What payment methods do you accept?

We accept the following payment methods:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • Shopify Payments

  • Shop Pay

  • PayPal

  • Afterpay

  • Klarna

Where can I check the status of my order?

You can log into your Lithe Beauty account at any time to view your order status and history.

Returns & Refunds

All regular-priced items are eligible for return within 30 days of delivery, as confirmed by your tracking information.

To qualify for a return:

  • Items must be unused and unopened, for hygiene and safety reasons

  • Items must be returned in original packaging

  • Original shipping fees are non-refundable

  • Return shipping costs are the responsibility of the customer

  • All returns must include a tracking number

All sale, discounted, or promotional items (including those purchased with a promo code) are final sale and are not eligible for return or exchange.

Cancelling orders

Orders are processed and shipped within 24–48 hours.

You may cancel your order before it has shipped. Once a shipping confirmation has been sent, the order can no longer be cancelled and must follow the return process if eligible.

Refund processing

Once your return is received and inspected, refunds are processed within 3–5 business days.
Please allow additional time for your bank or credit card provider to reflect the refund.

Incorrect, damaged, or lost items

If something isn’t right with your order, we’re here to help.

  • Incorrect items: Please contact us within 7 days of delivery with your order number and details.

  • Damaged items: If an item arrives damaged, reach out within 7 days of delivery with a brief description.

  • Lost or delayed packages: If your package is lost or arrives damaged during transit, contact us and we’ll assist with next steps.

Incorrect shipping address

If you notice an error in your shipping address, please contact us as soon as possible. If the order has already shipped, orders returned to sender due to incorrect or incomplete addresses may be subject to return-to-sender fees.

A final note

If you have any questions or would like more information, we’re always happy to help.
You can reach us anytime at info@lithebeauty.ca.